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Platform Terms & Conditions

Last updated: 12 May 2026

Entity: Little Way Studios Pty Ltd as trustee for Little Way Holdings Trust (ABN 83 213 012 011), trading as 'BeanRun'

Governing law: New South Wales, Australia

This agreement is divided into three parts:

  • Part A (All Users): Terms applying to all Platform users
  • Part B (Sellers/Cafes): Additional terms for Sellers/businesses with a Seller Account
  • Part C (Customers): Additional terms for Customers with a Customer Account

Part A — All Users

Eligibility

  • Users must be at least 16 years old. Users under 18 require parent/guardian consent.
  • Sellers/Cafes must be legal entities or individuals at least 18 years old.

Account Registration

  • You must provide accurate and current information when registering.
  • You are responsible for maintaining the security of your account and all activity under it.

Acceptable Use

  • You must not use the Platform for illegal or fraudulent activity, to infringe intellectual property, to distribute malware or spam, or to circumvent security measures.

Intellectual Property

  • BeanRun owns all Platform intellectual property.
  • You are granted a limited, non-exclusive, non-transferable licence to use the Platform for personal or internal business purposes.
  • Content you upload remains your property, but you grant BeanRun a worldwide, royalty-free licence to use it in connection with the Platform.

Privacy

  • Your use of the Platform is subject to our Privacy Policy.
  • You consent to data collection, use, and disclosure as described in the Privacy Policy.

Termination

  • BeanRun may suspend or terminate accounts for breach, suspected fraud, or inactivity.
  • You may terminate your account by contacting BeanRun.

Dispute Resolution

  • Disputes are subject to a 21-day negotiation period, then mediation, then court proceedings.
  • New South Wales law and courts apply.

Liability

  • BeanRun's liability is limited to the amount paid by you in the prior 12 months.
  • BeanRun is not liable for indirect or consequential loss.
  • The Platform is provided "as is".

Payments (All Users)

  • All payments are processed through Stripe Connect.
  • You authorise BeanRun to collect payments and distribute them to relevant parties.
  • Prices are in AUD unless otherwise stated.
  • BeanRun may charge Platform fees (a percentage of transaction value).

Part B — Sellers/Cafes

Seller Accounts

  • You must provide accurate business information including ABN/ACN, business name, and contact details.

Listings

  • You are responsible for the accuracy of menu items, pricing, and descriptions.
  • Listings must comply with Australian Consumer Law.

Orders

  • You must fulfil orders promptly and in accordance with listing descriptions.
  • You may reject orders only for legitimate reasons.

Payments

  • Payments are processed via Stripe Connect Express accounts.
  • BeanRun collects customer payments and distributes them to you minus Platform fees.
  • Payouts follow the standard Stripe schedule.

Platform Fees

  • Fees are as agreed — either commission-based or subscription model.
  • BeanRun may change fees with 30 days' notice.

Seller Obligations

  • Maintain valid food safety certificates.
  • Comply with all applicable food handling regulations.
  • Maintain adequate business insurance.

Termination

  • Either party may terminate the Seller account with 14 days' written notice.

Part C — Customers

Customer Accounts

  • You must provide accurate personal information and a valid payment method.

Ordering

  • Orders placed through the Platform are binding once confirmed.
  • You can cancel before the order deadline closes.

Payments

  • You are charged individually for your order via Stripe. No cash or IOUs.
  • Refunds are at BeanRun's discretion.

Customer Obligations

  • You must collect orders at the designated meeting point or cafe.
  • You must not hold BeanRun liable for the quality of cafe products.

Gifting

  • You may purchase coffee for other group members through the Platform ("Shout a Coffee").

Cancellation

  • You can cancel before the order lock deadline.
  • Post-lock cancellations are at BeanRun's discretion.
  • No refund is given for failure to collect an order.

Loyalty Programme

BeanRun operates a loyalty programme that runs alongside the underlying purchases. This section sets out the legal terms governing the programme; operational details and customer-facing descriptions live on the cafe partner page and within the app.

Programme structure

  • The programme comprises three components: cafe stamps (issued by participating cafes on qualifying orders), runner credits (issued to Customers who volunteer as the runner for a coffee run, on first qualifying run and at subsequent milestones), and runner points (a lifetime tier indicator that records ongoing contribution as a runner).
  • Each component is issued automatically by the Platform when its earning condition is met. There is no manual issuance, transfer, or top-up mechanism.

Eligibility and earning

  • You must hold an active Customer Account in good standing to earn or redeem any reward.
  • Cafe stamps are tied to the cafe that issued them and do not transfer between cafes.
  • Runner credits and runner points are recorded at the BeanRun account level and apply across participating cafes.

Redemption

  • Cafe stamps may be redeemed for a discount on a future order at the issuing cafe, in accordance with the redemption threshold and reward configured by that cafe.
  • Runner credits may be applied to a future BeanRun order at any participating cafe.
  • Runner points are not directly redeemable; they indicate your lifetime contribution as a runner and may unlock recognition tiers within the app.
  • Redemption is initiated within the app at the time of order. Once redeemed, the underlying reward is consumed and cannot be reinstated.

Value and transferability

  • Rewards have no cash value. They cannot be exchanged for money, refunded to a payment method, or converted to any other form of value.
  • Rewards are issued to your BeanRun account and may not be sold, traded, gifted, or transferred to another account.
  • The "Shout a Coffee" gifting mechanism described in Part C is a separate purchase made on another user's behalf and is not a reward transfer.

Changes and expiration

  • BeanRun does not currently impose an expiration date on earned rewards. We reserve the right to introduce expiration with at least 30 days' notice via in-app communication and email to your registered address.
  • BeanRun may modify the programme structure (including earning rates, redemption thresholds, and reward types) with at least 30 days' notice. Balances earned before the date of a change will be honoured under the rules in effect when earned.
  • BeanRun may discontinue the programme with at least 60 days' notice, during which time outstanding rewards may be redeemed.

Cafe participation

  • Cafes participate in the stamp programme on an opt-in basis. A participating cafe is contractually obligated to honour stamps it has issued, subject to the redemption rules it has configured on the Platform.
  • The cost of redeemed stamps is borne by the issuing cafe and reflected in BeanRun's standard payout reconciliation.
  • If a cafe leaves the Platform, BeanRun will work with affected Customers on a best-effort basis but is not obligated to provide replacement rewards.

Termination and forfeiture

  • If your Customer Account is terminated (whether by you or by BeanRun under the Termination clause in Part A), all unredeemed rewards in your account are forfeited and have no residual value.
  • Rewards are not recoverable after account termination, including during the 7-day grace period described in our account deletion policy.

Fraud and abuse

  • BeanRun may suspend, void, or reverse any reward we reasonably suspect was obtained through fraud, technical error, or breach of these terms.
  • Coordinating with a cafe to issue stamps without a corresponding qualifying order, or using multiple accounts to circumvent earning limits, constitutes abuse and is grounds for account termination under Part A.

General Provisions

  • Force Majeure: Neither party is liable for failure due to events beyond reasonable control.
  • Assignment: BeanRun may assign this agreement; you may not without consent.
  • Entire Agreement: This agreement supersedes all prior agreements.
  • Severability: If any provision is invalid, the remaining provisions continue in full force.
  • Currency: All amounts are in Australian dollars (AUD) unless otherwise agreed.