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Privacy Policy

Last updated: 15 May 2026

Entity: Little Way Studios Pty Ltd as trustee for Little Way Holdings Trust (ABN 83 213 012 011), trading as 'BeanRun'

Contact: Adrian Barr, support@beanrun.au, +61 475 740 086

Personal Information Collected

  • Name, mailing/street address, email, phone
  • Social media information (including auth tokens if social sign-up is used)
  • Credit card/payment information (via Stripe Connect — not stored directly by BeanRun)
  • Bank account details for cafes (via Stripe Connect)
  • Business information for cafes: ABN/ACN, location, trading names, opening hours, key contact
  • Location services data (only if activated by user — defaults to identifying nearby cafes)
  • Device identity/type, IP address, geo-location, page view statistics, advertising data, web log information
  • Survey/questionnaire/promotion responses
  • Third-party information

How We Collect

  • Directly from users (website, app, forms, email, phone, SMS, social media)
  • Automatically via cookies and web analytics (PostHog)
  • Sign in with Apple: if you sign up using your Apple ID, Apple shares your name and email address with us. You may choose to hide your real email — Apple then provides a private relay address that forwards emails to your real inbox. We never see your Apple ID password.
  • Sign in with Google: if you sign up using your Google account, Google shares your name, email address, and profile photo URL with us. We never see your Google password.

Use of Personal Information

  • Provide goods, services, or information you have requested
  • Record keeping and administration
  • Share with cafes: strictly limited to your first name, first names of group members in an order, and group name
  • De-identified reports: compile and share de-identified analytics with participating and prospective cafes
  • Provide information to our contractors, employees, and agents for service delivery
  • Improve and optimise our service offering
  • Comply with legal obligations
  • Send administrative messages, reminders, notices, updates, and security alerts
  • Consider employment applications

Disclosure

  • We may disclose your personal information to cloud providers, contractors, and third parties inside or outside Australia.
  • We take reasonable steps to ensure overseas recipients have similar privacy safeguards in place.

Overseas disclosure

  • We use the following sub-processors who may process personal information:
    • PostHog Inc. — product analytics and website analytics; data is stored in the European Union (AWS Frankfurt, Germany).
    • Sentry (Functional Software, Inc.) — error monitoring; United States.
    • Supabase Inc. — database, authentication, and serverless functions hosting.
    • Stripe Inc. — payments and cafe operator onboarding (Stripe Connect).
    • Amazon Web Services (AWS) — website hosting.
    • Resend (Resend.com, Inc.) — transactional email delivery.
    • Apple Inc. — Sign in with Apple identity verification, push notification delivery on iOS.
    • Google LLC — Sign in with Google identity verification, push notification delivery on Android (Firebase Cloud Messaging).
  • In accordance with Australian Privacy Principle 8, we disclose that the above sub-processors are located outside Australia (primarily in the European Union and the United States).
  • We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Act 1988 (Cth).

Marketing

  • We comply with the Spam Act 2003 (Cth).
  • We will only send you marketing communications if you have opted in or were given the opportunity to opt out at signup and did not do so.
  • You can opt out at any time via the unsubscribe link in any marketing email, or by contacting us.

Security

  • We take reasonable steps to protect your personal information from misuse and unauthorised access.
  • Our IT systems are password protected with administrative and technical security measures.
  • We cannot guarantee the security of information transmitted over the internet.

Access and Correction

  • You may request access to your personal information at any time.
  • We may require identity verification before providing access.
  • You may request correction of any inaccurate information we hold about you.

Deleting Your Account

  • You can delete your BeanRun account from inside the mobile app at Profile → Account → Delete my account.
  • Deleting your account starts a 7-day grace period. If you sign in again within those 7 days, your account is restored — except for any saved payment methods, which are removed immediately (see below). After 7 days, deletion is permanent and cannot be reversed.
  • After the 7-day period ends, we permanently remove the personal information we hold about you — including your full name, email address, mobile number, residential or delivery address, drink preferences and saved usual orders, group memberships, push notification tokens, and any remaining payment-method references.
  • Your saved payment methods are removed immediately at the start of the 7-day period, not at the end. If you restore your account, you will need to add a card again before your next order.
  • If you cannot use the in-app flow, you can email support@beanrun.au. We will start the same 7-day grace period from when we action your request, so you can still restore by signing in within that window.
  • Records we keep for tax and regulatory purposes: we retain records of past payments, refunds, and runs (for example, transaction amounts, dates, and the cafes involved) so we can meet our Australian tax record-keeping obligations. These records are stripped of personal identifiers and your row is replaced with a "deleted user" placeholder, so the records can no longer be linked back to you.
  • This approach aligns with Australian Privacy Principle 11 (destruction or de-identification of personal information no longer needed) under the Privacy Act 1988 (Cth): personal information is destroyed where we no longer need it, and de-identified where retention is required by law.

Complaints

  • If you have a complaint about how we handle your personal information, please contact us at support@beanrun.au or +61 475 740 086.
  • Complaints are investigated promptly and responded to within a reasonable timeframe.