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Support

Something wrong with an order, a payment, or your account? Email us. A real person reads every message, and we'll get back to you as soon as we can.

  • support@beanrun.auBest for order, payment and account questions. Tell us the cafe and roughly when you ordered, and we can find it. In the app, Profile → Help and support emails us with your details already filled in.
  • +61 475 740 086Australian business hours. Email is usually quicker.

BeanRun is operated by Little Way Studios Pty Ltd as trustee for Little Way Holdings Trust (ABN 83 213 012 011), Orange, NSW, Australia.

Quick answers

New to BeanRun? How it works walks through a coffee run in three steps.

The cafe hasn't accepted my order yet
Cafes get a few minutes to accept a run once it's sent. If they're flat out and don't accept in time, the run expires and you aren't charged. Either way, the status updates in the app.
Have I been charged, or is it a hold?
Ordering places a hold on your card. It's charged when your order goes to the cafe — some cafes accept each order first, others take orders automatically, so it can be straight away. If the order doesn't go ahead, the hold is released and nothing is taken.
Why is the cafe's name on my statement?
You're buying from the cafe. BeanRun handles the ordering and the payment, so it's the cafe's name that shows up on your card statement, not ours.
How do refunds work?
The cafe is the merchant, so refunds come from the cafe and we help sort them out. If a cafe cancels an order it has already accepted, the money goes back to your card automatically — refunds usually take 5-10 business days, depending on your bank. For anything else, email support@beanrun.au and we'll take it from there. Consumer guarantees under the Australian Consumer Law apply to your order.Refunds and cancellations, in full
My coffee was wrong, or it never turned up
If your drink was wrong or missing from the cafe, tell us the cafe and roughly when you ordered. We'll take it up with them and sort out the payment side. If it left the cafe but didn't reach you, that part is between you and whoever did the run — we can't referee that, but get in touch and we'll help where we can.
I can't sign in
Sign in the same way you signed up. If you used Apple or Google, use that button rather than a password. Still stuck? Email us from the address you signed up with.
A cafe I like isn't on BeanRun
Tell them about us, or send us their name and suburb and we'll get in touch. We're starting in Orange, NSW and adding cafes where there's demand.

Deleting your account

You can delete your BeanRun account yourself. In the app, open Profile, tap your name at the top to open Account, then choose Delete my account. You'll be asked to type your email address to confirm. In a browser, the same screen is at order.beanrun.au/account/delete.

Deleting starts a 7-day countdown. Sign in again within those 7 days and your account comes back — except your saved cards, which are removed immediately. After 7 days it's permanent.

If you can't get into the app, email support@beanrun.au and we'll action it for you.

Exactly what we delete, and what we keep for tax records

Running a cafe on BeanRun?

Partner questions — orders, menus, payouts, staff logins — go to the same inbox. Say which cafe you're with and we'll pick it up from there.

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